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Domestic shipping
We strive to ship all orders the same business day they are received. The cut-off time is 1:00 p.m. CET. Orders processed after the daily cut-off time or on weekends will not ship until the following business day assuming enough stock is available at the time of order processing. If an item is not in stock, you should be notified of the products status within fourty-eight hours.
NOTE: Aerial.net does not ship or process orders on weekends. Orders that have not shipped by Friday at 1:00 p.m. CET will usually ship the following business day. We shall not be liable for any loss of profits, business, goodwill, data, interruption of business, damages related to this agreement, minimum 15% restocking fee with original packaging.
Stock Availability: Stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped.
International Shipping
Please be aware that many products warranties do not provide coverage outside the E.U.., and some products may not be exported under any circumstances due to manufacturers restrictions or International law. Aerial.net makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the E.U.
Orders for shipment outside the E.U. are subject to additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer.
Return Policy
You can issue an RMA from within you account / order history. Click on the "[Need to return this product?]" link under the description of the item to be returned. Then follow the provided instructions.
Returns for credit must be received within 30 days of the original invoice date. Beyond this period, product may only be exchanged if currently under warranty.
All products must be returned in their original packaging with all software, power units, cabling and other items intact.
Some product is supported directly through the manufacturer and must be returned accordingly.
RMA numbers are valid for a maximum of 15 days.
Please package your return item in a shipping box with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company or a aerial.net representative. Product being returned in an envelope or with insufficient packaging will be refused and your warranty will be voided. Please place the RMA number on three sides of the outside of the shipping box before returning it to us.
Cancelling Your Order
To cancel an order, you must contact our customer service department by telephone, and they will give you further information. Orders already shipped will be charge a 15% restocking fee plus shipping charges.
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