We strive to ship all orders the same business day they are received. The
cut-off time is 1:00 p.m. CET. Orders processed after the daily cut-off time or
on weekends will not ship until the following business day.
NOTE: Aerial.net does not ship or process orders on weekends. Orders that have
not shipped by Friday at 1:00 p.m. CET will usually ship the following business
day. We shall not be liable for any loss of profits, business, goodwill, data,
interruption of business, damages related to this agreement.
Stock Availability: Stock is not allocated until your order is verified,
accepted, and processed. Therefore, stock levels and shipping projections may
occasionally change by the time your order is shipped.
Orders for shipment outside the E.U. are subject to additional handling charges,
higher shipping rates, and applicable customs, duties, and taxes, all of which
are the responsibility of the customer.
You can issue an RMA from within you account / order history. Click on the
"[Need to return this product?]" link under the description of the item to be
returned. Then follow the provided instructions.
Returns for Refunds, Store Credit, or Repair must be received within the time
frame advertised on the relevant product page.
All products must be returned in their original packaging with all software,
power units, cabling and other items intact.
RMA numbers are valid for a maximum of 15 days.
When an item can not be reworked by our technical department is then shipped to
the manufacturer for repair/replace. Return time depends on the manufacturer's
Please package your return item in a shipping box with appropriate packaging. If
you are not sure how to package an item for safe shipping, please consult a
local shipping company. Product being returned in an envelope or with
insufficient packaging will be refused and your warranty will be voided. Please
place the RMA number on three sides of the outside of the shipping box before
returning it to us.
You can ship the package with a carrier of your choice at your expense.
Keep in mind a minimum 5% restocking fee (or min 5.00 EUR) will be applied to
all refund / credit returns.
Canceling Your Order
To cancel an order, you must contact our customer service department by
telephone, and they will give you further information. Orders already shipped
will be charged a 15% restocking fee plus shipping charges.